PRIVACY POLICY
1. Introduction
At The Silver Factory Band (“we,” “us,” or “our”), accessible via thesilverfactoryband.com, we are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you visit our website, communicate with us, or otherwise engage with our services. We recognize the importance of safeguarding personal data and are dedicated to compliance with applicable privacy and data protection laws, including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Scope of this Policy and Data Controller Information
This Privacy Policy applies to all visitors, users, and others who access thesilverfactoryband.com. For the purpose of relevant data protection laws, The Silver Factory Band is the data controller of your personal data. If you have any questions regarding your data or this Policy, please contact us at: [email protected].
3. Categories of Data We Process
We may collect and process the following categories of personal data:
a. Usage Data
Includes information such as your browser type and version, operating system, Internet Protocol (IP) address, referral source, duration of visit, pages viewed, and browsing behavior while on thesilverfactoryband.com.
b. Account Data
If you create an account or make a purchase, we may collect personal identifiers such as your full name, mailing address, email address, and telephone number.
c. Profile Data
Includes data related to your preferences and interests, past purchases, browsing habits, and user-generated content.
d. Communication Data
Records of your communication with us, including email messages, form submissions, customer support requests, and social media interactions, are collected and stored.
e. Technical Data
Technical data from your device, such as device type, screen resolution, language settings, operating system, browser configuration, and diagnostic logs, may be collected for performance optimization and security.
f. Transaction Data
Includes billing details, payment method information (processed securely through third-party gateways), and shipping or delivery addresses, used to process transactions.
g. Preference Data
Data concerning your selections for marketing communications, product or event interests, newsletter subscriptions, and cookie consent choices.
4. Legal Bases for Processing Personal Data
We process personal data under the following legal bases:
– Consent: When you explicitly provide consent for specific processing activities such as receiving newsletters or marketing communications.
– Contractual Necessity: To fulfill contractual obligations, such as delivering purchased goods or responding to account inquiries.
– Legal Obligation: Where processing is necessary for compliance with applicable laws and regulations.
– Legitimate Interests: To enhance website performance, communicate with users, prevent fraud, ensure network security, and improve user experience, provided such interests are not overridden by your fundamental rights.
5. Your Data Protection Rights
In accordance with GDPR and CCPA, you may exercise the following rights, subject to verification:
– Right of Access: Request a copy of the personal data we hold about you.
– Right to Rectification: Request correction of inaccurate or incomplete personal data.
– Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data where applicable.
– Right to Restriction: Request that we restrict the processing of your data under certain conditions.
– Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
– Right to Object: Object to processing based on legitimate interest or for direct marketing.
– Right to Withdraw Consent: Where we process data based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
– Right to Non-Discrimination (under CCPA): You will not receive discriminatory treatment for exercising your rights.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We utilize commercially reasonable technical and organizational security measures to protect your personal data. These measures include:
– Data encryption in transit and at rest;
– Role-based access controls and authentication systems;
– Regular security audits and vulnerability assessments;
– Secure data backups and disaster recovery procedures;
– Employee training programs focused on privacy and data security practices.
7. International Data Transfers
Your personal data may be transferred to, and stored in, jurisdictions other than your own for processing and storage, including but not limited to the United States. Where we transfer personal data internationally, we do so under appropriate safeguards such as the European Commission’s Standard Contractual Clauses or other approved mechanisms, ensuring an adequate level of protection in compliance with data protection laws.
8. Data Retention
We retain your personal data only as long as is necessary for the purposes set out in this Privacy Policy. Retention periods vary by category of data:
– Usage and Technical Data: up to 26 months for analytical purposes.
– Account and Transaction Data: retained for 6 years for tax and legal obligations.
– Communication Data: retained for up to 2 years post-interaction.
– Marketing Preferences and Consent records: retained until you revoke consent or delete your account.
Once the relevant retention period lapses, data is securely deleted or anonymized.
9. Cookie Policy
We use cookies and similar technologies to provide functionality, analyze traffic, remember user preferences, and improve user experience. Cookies set by thesilverfactoryband.com are categorized as follows:
– Essential Cookies: Required for basic website functionality and security.
– Functional Cookies: Remember preferences such as language or region.
– Analytics Cookies: Collect anonymous information about user interactions, used for performance insights and improvements.
– Performance Cookies: Measure page load times and responsiveness.
10. Managing Cookies & Compliance
Upon your first visit to thesilverfactoryband.com, a cookie banner offers the option to manage your cookie preferences in accordance with GDPR and CCPA requirements. You may also adjust cookie settings through your browser tools. All non-essential cookie use requires active (opt-in) consent.
To opt-out of targeted advertising or the sale of personal information, California residents may exercise their rights by emailing [email protected].
11. Children’s Data Protection
Our website is not directed to, nor do we knowingly collect information from, individuals under the age of 13. If we become aware that we have inadvertently collected personal data from a child under 13 without appropriate consent, we will take steps to delete such information promptly.
12. Policy Updates
We reserve the right to modify this Privacy Policy at any time to reflect changes in legal, regulatory, or operational requirements. Where material changes are made, we will provide suitable notice (e.g., via our website or direct communication). You are encouraged to review this Policy periodically to stay informed.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
Email: [email protected]
We are committed to responding to inquiries and resolving privacy-related issues promptly and transparently.
This Privacy Policy reflects our enduring commitment to safeguarding your privacy and maintaining transparency in how we use your data. For questions or concerns regarding this Policy or your data rights, please reach out to [email protected].